Hugh Williams
Editor, DTCDaily
Articles by Hugh
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Using WeChat Commerce to Engage Chinese Shoppers
Last year, 6.5 million outbound Chinese tourists took trips during Chinese New Year. In this piece, Elena Gatti, MD, DACH, Azoya, tells RetailTechNews what UK retailers must focus on to ensure they maintain relationships with Chinese shoppers year round. WeChat, as China’s premier messaging and social media platform, has developed new features to help […]
Last year, 6.5 million outbound Chinese tourists took trips during Chinese New [...]
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Cross-Border Commerce Rises; Make the Sale... Fast!
RetailTechNews’ weekly roundup brings you up-to-date research findings from around the world. In this week’s edition: Cross-Border Commerce Rises; Make the Sale… Fast!; Taking Advantage on Valentine’s Day. Cross-Border Commerce Rises There was an impressive increase in the number of online international orders from UK merchants during the holiday shopping period at the end […]
RetailTechNews’ weekly roundup brings you up-to-date research findings from around the world. [...]
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The 2019 Digital Landscape
2018 was an incredible year for the industry and was rife with change. From Google’s latest updates; the ongoing GDPR compliance rush and associated privacy scandals; to the rise of Amazon as a critical platform for retail; and the link between e-commerce and the fall of brick-and-mortar stores – last year had it […]
2018 was an incredible year for the industry and was rife with [...]
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How to Tackle & Survive Retail's Perfect Storm
Following on from his last piece, Paul Fennemore, c-suite-level digital transformation and customer experience consultant, Sitecore, explains that in recent times, there has been a lot of scaremongering in the retail sector. Experts have predicted the impending death of the high street, as traditional brands lose the fight against their online counterparts. However, recent figures […]
Following on from his last piece, Paul Fennemore, c-suite-level digital transformation and customer [...]
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The State of Self-Service in Customer Experience
In this piece, Simon Brennan, VP sales, Engage Hub, outlines for RetailTechNews the current state of self-service within customer experience. It’s fair to say that self-service in the retail industry has taken huge strides in recent years. Once a gimmicky and unpopular form of customer interaction, chatbots powered by highly advanced AI and […]
In this piece, Simon Brennan, VP sales, Engage Hub, outlines for RetailTechNews [...]
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Building a DTC Travel Business: Q&A with Tourlane
Direct-to-consumer is one of the most evolving, talked-about, and exciting trends in business at the moment, spanning sectors from fashion and apparel, to insurance and finance. In this Q&A, Julian Stiefel, co-CEO & founder, Tourlane, a leading online travel agency, explains how his business is differentiating from traditional brands, the company’s acquisition strategy, […]
Direct-to-consumer is one of the most evolving, talked-about, and exciting trends in [...]
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The Returns Period: A Year-Round Strategy
In this piece, Nikki McDonald, content director, O’Reilly Media, highlights how retailers can prepare for the January returns period – and what they need to be doing each year to ensure their systems are able to cope with increasing workloads – whilst ensuring customer satisfaction is not ruined. The child inside each and every single […]
In this piece, Nikki McDonald, content director, O’Reilly Media, highlights how retailers can [...]
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China to Surpass U.S. in Total Retail Sales; Gen Z Living Online
RetailTechNews’ weekly roundup brings you up-to-date research findings from around the world. In this week’s edition: China to Surpass U.S. in Total Retail Sales; Gen Z Living Online; and Establishing Yourself on Amazon China to Surpass U.S. in Total Retail Sales China is poised to become the world’s top retail market in 2019, displacing the […]
RetailTechNews’ weekly roundup brings you up-to-date research findings from around the world. [...]
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Why Online vs Offline Is a Retail Myth
In this piece for RetailTechNews, Ben Samuel, VP EMEA, Nielsen Visual IQ, explains why he feels there’s a common perception that traditional high street stores are being killed off by e-commerce, with consumers shifting from in-store shopping to online ordering, but the reality of retail is far more complex. While it is true that […]
In this piece for RetailTechNews, Ben Samuel, VP EMEA, Nielsen Visual IQ, explains [...]
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Personalisation Is the Call to Action for Retailers
In this piece for RetailTechNews, Mitch Doust, EVP & head of americas, Cover Genius, notes that with 76% of European consumers adopting a ‘quick to ditch’ mindset, there is a call to action for businesses to focus on the customer experience. Today’s empowered online shoppers expect personalisation. Consumers no longer accept a generic […]
In this piece for RetailTechNews, Mitch Doust, EVP & head of americas, [...]
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We are big believers in the direct-to-consumer (DTC) [...] -
Last year, 6.5 million outbound Chinese tourists took [...] -
In this edition of Weekly Focus Europe: IAB [...]